UGG
Maintenance and care:
- The lifespan of footwear depends on regular maintenance and care. Do not use the footwear in a damp environment. Allow the footwear to dry thoroughly and air out after each use. Rinse the dirt with a weak cleaning solution and wipe until dry. Use products intended for treatment and impregnation of the outer material. Avoid soaking the footwear, do not wash the footwear, because the material is not protected against excessive moisture and can cause color loss or irreversible damage to the footwear.
Correct use:
- When putting on the footwear, always loosen the laces if present, use a shoe spoon to prevent damage to the inner materials on the heel. Do not use on bare feet.
Wearing conditions:
- The footwear is not intended for everyday (casual) wear and sports,
- the footwear is not suitable for wearing in a humid environments.
Selection of footwear:
- When choosing footwear, it is important to make sure that the size and width of the footwear exactly match your size. We recommend that you measure your foot size before purchasing and choose footwear that are no more than 1 centimeter larger than the length of your foot. A wrongly chosen size, width or shape is not a reason for a later complaint. Consider the purpose for which the footwear will be used. The offered footwear are collector's items, such footwear is not intended for everyday wear or use in adverse weather conditions (rain, snow, etc.).
Shoe exchange/return:
- If you find that the size is not ideal after trying it on, you have the option to return or exchange the shoes within 14 days of receipt using the online return, exchange and claim form.
Claim conditions:
- In order to make a claim, you must prove the purchase of the goods, ideally by presenting the invoice you received by e-mail. Footwear must be complete, cleaned and hygienically sound. The seller assesses the condition of the shoes and defines any defects. The deadline for complaints is a maximum of 30 days from receipt of the complaint.
The complaint applies to:
- Manufacturing defects or other discrepancies with the purchase contract that affect the purpose and are in accordance with the recommended way of using the footwear. Defect means a deficiency that limits or makes impossible the use of the goods and is not caused by normal wear and tear or carelessness.
The complaint does not apply to:
- Changes in appearance or functionality caused by normal wear and tear, intentional damage or inadvertent neglect of maintenance.
Incorrect choice of size or defects that are not claimed immediately after detection. - Damage caused by contact with aggressive substances.
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