• The goods must be in the original box with no signs of wear or tear.
• The goods must contain all original components, including the Sneakerstore authentication tag, if attached.
• The goods must be returned in a protective cardboard box so as not to damage the original manufacturer's box.
• The maximum period for refunding funds for your returned order is 30 days from the date of withdrawal from the contract.
• protective cardboard box - this is the outer packaging for transport,
• original box of the manufacturer – this is the original packaging of the shoes supplied by the manufacturer,
• components – these are pendants, cards, etc.

We would like to provide you with the best possible service, so we would like to inform you about a few details related to the exchange of goods:

• Shipping costs: The customer pays the shipping costs associated with the exchange of goods.
• Price difference: If the price of the exchanged goods differs (for example between different sizes or models), the customer will pay the possible price difference.
• Availability of goods: Exchanges are only possible based on the current availability of the requested size or model at the time of request.
• Exchange processing time: The delivery time depends on the product availability, which you can find on our website. We offer express delivery between 1-4 business days and standard delivery, which takes 3-10 business days.